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Delivery Information

Delivery

We try to use the best courier services possible. All the service we use are traceable, we use Royal Mail, Parcel Force and UPS. Any service time suggested is from the time of dispatch, and not ordering, and is subject to availability. If an item is out of stock or on backorder you will be notified within 24 hours of ordering via phone or email.

Deliveries are made between 8am and 6pm, Monday to Friday; all parcels will require a signature. If nobody is able to accept the delivery a card will be left to re-arrange delivery. If the item is refused or two attempts are made at delivery we reserve the right to charge the customer for any further courier costs. We reserve the right to quote a carriage charge on receipt of an order for non UK mainland customers.

Postage is free on all deliveries within UK Mainland. There are options to send the order using premier postal services at an additional cost, these costs are based on your order weight and size of the item/s ordered. Any confusion over delivery costs please feel free to contact us.

Damaged Parcels/Packages

If you are unfortunate enough to receive your item and the packaging is damaged please notify us within 7 working days via phone, email or in writing. At the time of delivery please also indicate on the courier’s documents that the items received are damaged, if possible please take photographs of the damaged areas (this will assist us with any claim later). If on opening the damaged packaging and the item is damaged again please notify us and we will endeavor to resolve this as quickly as possible and will be done on a case by case bases.

Missing Parcels

If you do not receive you items within the timescale suggested and have not received any further communication to suggest a delay, please contact us via email or phone, please have your order number handy. If your parcel is indeed missing then we will verify with the courier. As soon as they declare the parcel missing or issue us with a claims number a replacement will be dispatched using the same method of service. 

The Stafford Outdoor Company Limited, a company registered in England and Wales.

Company number: 04761613. VAT Registration Number GB 368288406

Registered address: Online email to sales@staffordoutdoor.com

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